Crestwood Remote Access Technical Support is Power
by LogMeIn Rescue
The following are the steps you will need to take to use LogMeIn Rescue on your computer:
1. You will need to either enter
in the 6-digit PIN code provided by one of our techicians on the previous
page, or enter your information into the fields under step 2 on that page
and click the "Connect to Technician" or "Request Support" buttons
provided.
2. Upon clicking the button you will be prompted to download
a web applet - at this screen you will want to click the "Download" Button
3. Depending on your browser and
browser version you may be presented with a yellow security bar across
the top of your browser window. At this point you will need to click the
yellow bar to download the applet.
4. Depending on your browser
you may see the following security warning - At this point click "Run"
to run the applet.
5. Click the "Run" button once again
to initiate the applet
6. The applet will load and will
connect to our remote techician. At this time the techician will talk you
through anything further that needs to be done. The applet goes away after
you have disconnected the support session and will not remain on your computer
system, if in the future you are needing further assistance that require
remote access the applet will have to be downloaded and installed again.
All screen shots for this page where taken using Windows
XP and Internet Explorer 6